To initiate a return, click here. But first, please see policy below.
IMPORTANT: Returns received without authorized approval from return portal above will not accepted nor re-shipped to sender. All returns must be APPROVED. Start your return above
If you’re not 100% satisfied with your purchase, simply return the ELIGIBLE unworn items to us within 7 days of delivery date for STORE CREDIT ONLY. We do not offer exchanges or refunds.
FINAL SALE /FLASH SALE items cannot be returned.
Customers are responsible for return shipping.
All returned items are inspected before an Exchange/Store Credit/Refund can be processed so please ensure that the items are in new, unworn, and unwashed condition with tags attached. We reserve the right to refuse returns that show signs of wear.
Eligible items for return must be sent back in original plastic packaging in order to be considered for store credit. Ineligible items or items sent back without appropriate packaging will be subject to a 30% restocking fee.
Upon receipt of the returned item, please allow 3-5 business days for return processing. You will be notified of your store credit via email.
Any item returned to our location due to an insufficient or incorrect address entered at checkout by the customer will not, under any circumstance, be re-shipped back out to the customer. These instances will be treated as a return for full refund
Please ensure you report any issues within the respective deadlines:
- Damaged: Within 7 days of when the package was marked delivered
- Defective: Within 7 days of when the package was marked delivered
- Wrong Items: Within 7 days of when the package was marked delivered
- Missing Items: Within 7 days of when the package was marked delivered
If you would like to exchange an item due to being damaged/defective OR due to the wrong item being shipped to you, please contact customer service at email@example.com for authorization within 7 days after the package is received. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 2-3 business days, whether you are entitled to a replacement as a result of the defect or damage.
If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time. If the replacement item is not available, you will receive a full refund.
Price adjustments are not available on any purchase.
No changes will be made once an order has been placed.
Due to the pace of our business, we are unable to make changes to orders once they have been placed.
All cancellation requests must be received within 24 hours of placing your order. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.